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Soaring Eagle Casino & Resort made its entry into the online gaming market just last month.
Michigan sports bettors and casino players now have access to the 15th online platform with the introduction of Eagle Casino & Sports.
Despite being in the early stages of development, some users have encountered a significant problem with the new operator – the inability to withdraw funds from their account.
Glitch in withdraw option
There are certain users of Eagle Casino & Sports who are experiencing difficulties in withdrawing funds from their account balance.
Eagle Casino & Sports provides four options for depositing funds into your account.
- You can use either Visa, MasterCard, or Discover Card.
- Introducing Play+: The convenient cashless solution for enjoying casino games. Your funds are securely stored in a Play+ account insured by FDIC, allowing you to effortlessly access them at your preferred slot machines, casino games, or for online sports betting.
- The Automated Clearing House (ACH) is an electronic system for processing payments. It functions similarly to an electronic check and is directly linked to your bank account.
- PayNearMe is a convenient platform that enables users to deposit their cash at any 7-Eleven store effortlessly. Simply present the PayNearMe Barcode to the cashier, and your funds will be instantly accessible.
Nevertheless, Eagle Casino & Sports solely provides Play+ and ACH as the available choices when one seeks to withdraw their funds.
To access the Play+ option, a deposit must be made using the same format.
Some users have reported encountering a software glitch during the ACH withdrawal process. Specifically, they are unable to engage the “Enroll” button after entering their bank account information when attempting to add it.
Since April 21, a specific user has been unsuccessful in withdrawing over $1,000 from his account, although the option to deposit funds remains open to him.
Soaring Eagle working on a solution
Although Soaring Eagle has acknowledged the presence of an issue, they have not communicated any specific timeline for resolving it.
Kristina Griffus, Director of iGaming & Sports Betting Operations for Soaring Eagle, stated that they are currently investigating and working towards resolving the issue.
The extent of the issue’s prevalence among users remains uncertain.
This week, I had a personal experience where I had no issues in depositing and withdrawing funds using the ACH format.
Eagle Casino & Sports launched in April
Expanding into the sports betting and online casino markets, Soaring Eagle had a remarkable April.
Michigan’s 13th retail sportsbook, Ascend Sportsbook, opened its doors on April 4.
Soaring Eagles online sports betting and gaming platform was launched as Eagle Casino & Sports just 10 days later, on April 14th.
At present, Eagle Casino & Sports can only be accessed via a web browser. Unfortunately, there is no phone app available yet, and Soaring Eagle has not specified when it will become available.
Eagle Casino & Sports provides an extensive selection of over 350 slot games and twelve table games, including live-dealer options.
The sportsbook manages a wide range of betting choices for all major sporting events, including live betting.
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