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Over the last few months, Michigan has witnessed the introduction of a fresh online casino and sportsbook application, along with the state’s third online poker platform.
New customers have faced various technical issues with every launch, causing inconvenience. The latest problem occurred when a software glitch hindered players on the newly introduced Eagle Casino & Sports app from withdrawing their funds.
The question arises regarding the level of preparedness required for operators and their software to gain approval from the Michigan Gaming Control Board.
In reality, these licensees have to go through numerous challenges in order to obtain the necessary authorization to accept your money and place your bets.
How do I know my money is safe at online casinos and sportsbooks?
When it comes to your financial information, safety and security are arguably the most crucial aspects of any platform.
Every platform has distinct features for withdrawing and depositing funds, but verification is essential for all.
How do operators make sure their funding system will work?
In order to test their funding system, new operators are permitted to create test accounts. However, it is mandatory for these test accounts to disclose their findings to the Michigan Gaming Control Board in order to obtain licensing.
Why is it harder to withdraw from my account than deposit?
There might be a limited number of options for withdrawing funds from an account compared to depositing, as this is done to verify the user’s identity during the process of money withdrawal. Any additional steps or requirements are simply in place to ensure that it is indeed the account holder who is accessing their own funds.
What should I do if I can’t get my funds?
Every operator employs individuals specifically responsible for ensuring the proper functioning of their funding systems. Previous incidents have demonstrated that technical malfunctions have adversely affected certain users.
If you are experiencing difficulty withdrawing funds from your account, reach out to the operator to inform them about your issue. In the event that the operator fails to provide a satisfactory resolution, you have the option to file a complaint with the MGCB.
To ensure the safety and protection of Michigan gamblers, the MGCB governs all operators and guarantees their legitimacy. If you opt for offshore operators outside of the MGCB’s jurisdiction, there is no assurance that your funding problems will be resolved.
How is fairness ensured at online casinos?
In addition to financial considerations, users seek assurance that the game they engage in is equitable and adheres to the standards expected of brick-and-mortar casinos.
How is the fairness ensured before launch?
As previously mentioned, operators are permitted to generate test accounts before the launch. The primary objective of these test accounts is to verify the platform’s complete functionality, including the available games.
All games, including live-dealer ones, must adhere to the identical standards and regulations that are mandatory for retail locations and dealers.
Once launched, how is fairness ensured?
An independent professional must conduct a product assessment within 90 days of operators and providers commencing operations to guarantee the platform’s integrity and security.
These reviews thoroughly evaluate every aspect of the product to uncover any weaknesses, including the possibility of system crashes occurring during gameplay.
Additionally, the review needs to be submitted to the MGCB.
How often do assessments occur after launch?
After the initial evaluation at the end of the 90-day period, subsequent assessments should take place once per year.
A guide to any other concerns
You may still have numerous inquiries regarding operators and licensing.
If you are looking for additional information or wish to explore the technical and legal terminology in depth, the MGCB is here to assist you.
On the MGCB website, you can find comprehensive legal information regarding Internet Sports Betting Rules and Internet Gaming Rules, providing you with all the necessary knowledge.
The MGCB website provides a detailed outline of the essential requirements that every online gambling platform must adhere to, including:
- Communications
- Standards for Data Logging
- Specifications for Geofencing
- Location of Server and Equipment
Once more, should you believe that an operator is infringing upon your rights or failing to resolve an issue with their product, make sure to file a formal complaint with the MGCB.
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