Comparing Customer Support At Michigan Online Gambling Sites

Customer support and customer service play a vital role in the realm of Michigan online casinos and sports betting.

As the industry is still in its infancy, numerous users have encountered concerns that require prompt attention. Whether it pertains to an account query, a gaming glitch, or a financial disagreement, all these issues hold significance and demand resolution.

Operators have been assigned the responsibility of ensuring that their customer support offerings and staff members are of high quality.

Every online operation has its unique customer support approach, with varying degrees of accessibility. To simplify things for you, we have consolidated all these support options into a single, easily accessible location.

Customer support for Michigan’s online gambling sites

In the following guide, you will discover the steps to locate customer support details for various online operators in Michigan. This encompasses casinos, sportsbooks, poker platforms, and horse racing providers.

In addition to providing links to help pages, there is also contact information available for you to address any issues you may encounter with the operators.

Golden Nugget MI customer support

At the top of Golden Nugget’s homepage, you can find a “Help Center” available for your assistance. On the right side of the toolbar, there is a “My Support” option. Additionally, a red quote box positioned at the bottom right corner of the page will directly lead you to a customer support chat.

To resolve your difficulties, the help center page prompts you to choose a topic and respond to a set of questions.

Golden Nugget offers the following options for round-the-clock assistance if further help is required.

• Engage in a Live Chat on the app with a support representative from Golden Nugget.
• You can reach out to the Online Casino Support at 888-441-1010 or the Online Sports Support at 888-450-1010 via phone. Rest assured, you will be connected to a live person within just 35 seconds.
• For any inquiries, please reach out to [email protected]

Caesars Michigan customer support

Caesars demonstrates promptness in dealing with concerns by placing a “Support” drop-down option at the top of its homepage.

The platform provided a convenient online help page to address any concerns, in addition to offering direct contact options within the drop box. It was user-friendly and hassle-free.

• Instantly begin chatting with a support team member through live chat.
• Email: Please contact us for any issues related to our sportsbook or casino.
• To contact us by phone, dial 855-474-0606. If you are located in Michigan, press “4” to speak with a live representative who will be available within a minute.

BetMGM Michigan customer support

To access your account (casino, sportsbook, or poker), simply log in and click on the “My Account” button located at the top right corner. A drop-down menu will appear, offering the option for “Support.” In this section, you will discover valuable resources such as instructions for uploading documents, a search feature for assistance, and a comprehensive FAQ section.

The FAQ provides comprehensive information on various subjects, guiding you with a series of questions and corresponding answers.

On the home page, you will find a “Help & Contact” link positioned beneath the “Support” banner. Clicking on it will redirect you to a checklist page offering various options to address any concerns you might have.

If the previous sources are unable to assist you, it is suggested to navigate to BetMGM’s “Help Pages.” Within those pages, you will come across a section labeled “contact us” that bears resemblance to the help page.

After a brief wait, I successfully reached BetMGM’s genuine contact page. Here are the options they provide for reaching out regarding any concerns:

• 24/7 Live Chat Support: Always accessible
• You can reach us by calling 219-249-3002 between 1 p.m. and 9 p.m. ET. Rest assured, a live person will be available to assist you within just 20 seconds.
• Please access the provided link to reach a webpage where you can enter your email address, subject, and concern. Subsequently, your message will be sent to MGM through an undisclosed email address.

DraftKings Michigan customer support

It is worth noting that when you access your DraftKings online casino account, you will find the choices of “Get Help” and “Contact Us.” However, your DraftKings sportsbook account only provides the “Contact Us” option.

It is not too surprising that both choices lead to the same page, which is the Help Center.

The help center page contains an extensive range of information, which can serve as your comprehensive guide for independent navigation.

If it does not, you can find a “Contact DraftKings” option located at the bottom right of the page. However, this option simply redirects you to another page where their available contact options are provided, albeit in a cumbersome and confusing manner. Ultimately, here is what DraftKings offers for contacting them.

• To get quick assistance, DK recommends submitting a request ticket and patiently waiting for a response.
• Live Chat is a feature within the Help Center that allows you to engage in real-time conversations with a DraftKings support representative. Simply click on the green “Support” icon located at the bottom of your page to initiate a live chat session.
• DraftKings provides three different support options depending on the nature of the issue: Sportsbook for sports-related queries, Casino for casino-related concerns, and Daily Fantasy/Marketplace for inquiries related to fantasy sports and the marketplace.
• If you have an issue, make sure to contact @DK_Assist on Twitter.
• To request a callback, please call 855-357-2377 and leave a voicemail with your name, phone number, DraftKings username, and the details of your issue.
• If you truly desire to embrace a more traditional approach, you have the option to send a letter to DraftKings Customer Support at their address located at 222 Berkeley St., Boston, MA 02116.

FanDuel MI customer support

The “Support” link can be found on FanDuel’s online sportsbook homepage, situated further down the left side of the page within the “Other Links” section. As for the online casino, you can locate the link at the bottom of the page under the “Help” section.

Once you reach that point, you have the option to either browse through FanDuel’s FAQ section for frequently asked questions or initiate a live chat with their support team.

In case the FAQ fails to provide assistance, I successfully found an authentic contact information page presenting the subsequent alternatives:

• FanDuel Live Chat is the fastest and most convenient choice, with round-the-clock availability.
• To get in touch with FanDuel support on social media, you can either mention @FanDuel_Support on Twitter or send them a private message on their Facebook page.
• The advertised response time for email inquiries is 12-24 hours, but like BetMGM, the email address was not provided.
• Please leave a voicemail at 609-224-1019 to reach FanDuel’s customer support. Kindly include your name, FanDuel username, phone number, and email address in the message, similar to what is required for DraftKings. The expected response time is not specified.

WynnBet MI customer support

Clicking on the bronze figurehead on the homepage leads you to a prominent link labeled “Support & FAQ” that you can click on.

On the contact us page of Wynn Bet, you will find a section dedicated to answering common queries called “Frequently Asked Questions.” Additionally, various forms of communication are provided. Although a phone number was not found, alternative options are available.

• Live Chat: Just like the previous verses, engage in a lively conversation with someone on the app.
• Email: Please send your issue to us by email.

Stars Casino MI customer support

To access the “Help” section on the Stars Casino app for casino or poker, simply click on your account icon after opening the app.

Select the option “Contact Support” to access the messaging center. Enter your email address and choose the appropriate reason for contacting, then proceed to describe your issue in the comment section. Finally, hit the send button to submit your message.

Initially, the Help Center solely consisted of a frequently asked questions (FAQ) section. However, it now offers an alternative means of assistance through their designated Twitter account, @StarsSupport, ensuring support is accessible even in case of messaging service failure.

If you encounter difficulties while navigating the Help Center, you can rely on a virtual assistant, similar to a live chat, to provide guidance and assistance.

BetRivers Michigan customer support

BetRivers has made it incredibly convenient by placing the “Help Center” and “Support Chat” links right at the top of both the sportsbook and casino home pages.

In addition to an extensive collection of frequently asked questions, the help center page prominently features a “Contact Us” box for easy access.

To reach out to someone at BetRivers, follow these steps:

• Connect with support staff directly through messaging on your computer or phone via Live Chat. BetRivers guarantees availability of their contact support from 9:30 a.m. to 2 a.m. ET every day.
• Please follow the provided link to access a page where you can enter your email address, subject, and concern. Your message will be sent to BetRivers at an undisclosed email address.
• You can contact them on Twitter at @BetRivers.

PointsBet Michigan customer support

When it comes to finding information, PointsBet makes its sportsbook and casino pages quite interchangeable.

If you need assistance, you have the option to email PointsBet, initiate a Live Chat, or visit the help page. The help page contains various sections that may contain the information you are looking for. Alternatively, you can choose:

• 24/7 Live Chat Support: Accessible every day
• Email:
• For assistance, please dial 312-800-8716. Our customer service representatives are readily available from 6 a.m. to 6 p.m. EST every day. If you prefer to leave a voicemail, simply press “1” while waiting, and our team will promptly attend to it. (Reached a live person within 60 seconds)

Barstool MI customer support

Barstool’s casino and sportsbook options are seamlessly integrated on a single page. Right at the homepage, you will easily spot a “Contact Support” option located on the left side.

In the support page, you will find six listed topics along with a search bar to address your specific issue. Additionally, a live chat option can be initiated by clicking on the Red “Support” icon conveniently located in the bottom corner.

That’s pretty much all there is. I was unable to locate a phone number for customer support or a direct line to Dave Portnoy. Apart from the live chat feature, Barstool doesn’t provide any other options.

• Email:
• Social Media: The inclusion of links to their TikTok, Instagram, Facebook, and Twitter doesn’t seem to serve the purpose of customer support, in my opinion.

Four Winds MI customer support

A pop-out menu appears on the top left of the casino or sportsbook homepage, offering the choice of “FAQ & Contact Us.”

Once redirected, you will arrive at a help center page where you have the opportunity to search for a solution to your query independently.

There are additional alternatives available for assistance.

• You can access our Live Chat feature by clicking on the “Help” icon located at the bottom right corner of the page. This will connect you to one of our staff members who are available from 9 a.m. to 9 p.m. ET every day.
• To submit a request, please provide the requested information and send your concern or question to an undisclosed location through Four Winds.
• To resolve your issue, call 866-494-6371. You will be connected with a live person in under a minute.

Play Gun Lake customer support

The “Help Center” is conveniently located on Gun Lake’s homepage, near the top of the main blue bar.

This will direct you to the help center page, enabling you to independently navigate through your issue.

These three additional options are located at the bottom of that page.

• Join the Gun Lake live chat support from 10 a.m. to Midnight every day. You’re already familiar with the routine.
• Email: Contact
• According to Gun Lake, they no longer provide phone support, despite having a phone support link available.

TwinSpires MI customer support

Finding the help section is effortless, whether you’re using the sportsbook, casino, or horse racing page. Simply scroll down on the sportsbook or casino page to locate the “About” section, which contains a convenient “Contact Us” link. Alternatively, on the horse racing page, there is a bar located at the bottom of the screen specifically dedicated to “Contact” information.

While the appearance of each contact page may vary, they all offer convenient and user-friendly choices.

• You can access our Live Chat by clicking on the “Support” icon at the bottom right of the screen. It is available daily from 9 a.m. to 2 a.m. ET.
• Email: Contact us for any concerns regarding casino or sports betting. Additionally, we provide assistance for racing-related matters.
• To reach support for any issues, dial 877-774-7371 using your phone. Navigate to the appropriate department using your dial pad. I connected with a live representative within approximately three minutes.
• If you prefer a traditional approach, you can mail your correspondence to PO Box 8510, Lexington, KY 40533.

FireKeepers online customer support

When you visit FireKeepers’ homepage, you’ll find their “Help Center” prominently displayed at the top menu.

Surprisingly, they conducted a security check on my computer prior to granting me access to the page.

Similar to other help center pages, the option to find answers on your own is available on the help center page. This can be done by either utilizing the search window or selecting one of the listed topics.

If the previous attempt fails, you have the option to try the following:

• To access live chat, simply click on the support icon located at the bottom of the screen.
• Email: Don’t hesitate to contact us for any issues.
• If you prefer not to use email but would rather send a message to an anonymous staff member, simply click on the “Submit Request” option located at the top right of the help page.
• You can reach FireKeepers Customer Care Center by phone at 877-352-8777 and expect to speak with a live person within 60 seconds.

Eagle Casino & Sports customer support

The latest online casino and sportsbook apps offer multiple options to access customer support. By clicking on your account icon, you will find a “Support” link available. Additionally, you can locate it at the bottom of the homepage.

The support page simplifies the process for you, eliminating any need for complicated decision-making like a “Choose Your Own Adventure” experience.

• Chat Support: Accessible round-the-clock, every day.
• Please reach out via email if you have any issues or concerns.
• The phone is accessible from 12:00 PM to 12:00 AM daily at 734-977-1248. It took approximately 9 minutes to connect with a real person, which is not the most desirable.

Fox Bet MI customer support

At the top of its homepage, the standalone sports betting platform for Odawa Casinos features a prominent “Help” link.

You can access the help page to utilize a search function and browse through helpful articles in order to potentially find the solution you are looking for independently.

Clicking on the blue “Contact Us” icon will open a pop-up window, allowing you to submit any issues or questions to an anonymous support member.

If Betsy, the Help Bot, is accessible, you’ll notice a green bubble icon at the bottom right of the page. Simply click on it to initiate a chat.

No matter how hard I tried, I was unable to locate a contact phone number or email address for Fox Bet support.

WSOP MI customer support

If you click on the three dashes located at the top left of the homepage, you will discover a pop-out menu within the poker client.

There, you will find an option to “Contact Us” as well as an option for “Help & Support”.

By clicking on the “Contact Us” option, you will be directed to a window where you can conveniently fill out an email addressing your queries or concerns.

The “Help & Support” provided little assistance. It merely displayed a message stating “24/7 Support” along with a Support ID and Version, accompanied by a red “OK” button. Upon clicking the button, the message disappeared without offering any additional information or support.

After some searching, I eventually visited the WSOP website where I successfully retrieved the contact information from its dedicated page.

• Email: Please contact They and expect a response within 72 hours.
• Call 833-747-1800 to reach a live person within just 30 seconds.

TVG Michigan customer support

There is a question mark icon located on the homepage of the horse racing platform, which can be clicked to navigate to the Support Center.

The support center page serves as a Frequently Asked Questions (FAQ) section where you can explore and find answers independently. Additionally, there is a prominent green button labeled “Contact Support” which redirects you to another set of frequently asked questions. However, it also offers a Live Chat feature located in the lower right corner, ensuring continuous assistance round the clock, 24/7.

After conducting additional research, you will eventually find FanDuel’s support system through TVG.

• For social media assistance, you can either tag @FanDuel_Support on Twitter or send a private message to their Facebook page.
• Subject: Response Time Inquiry for Contacting Support<br><br>Dear [Recipient’s Name],<br><br>I am reaching out to inquire about the estimated wait time for receiving a response when contacting your support team. On your website, it is stated that the expected response time is within 12-24 hours.<br><br>However, I noticed that there is no specified email address provided to directly send an email. Instead, your website requires visitors to fill out a form with their information and submit it.<br><br>Could you kindly confirm the anticipated response time for inquiries submitted through this method? Additionally, if there is an alternative email address available for direct communication, please provide it for future reference.<br><br>Thank you for your prompt attention to this matter.<br><br>Best regards,<br>[Your Name]
• To reach FanDuel, please leave a voicemail at 609-224-1019 including your name, FanDuel username, phone number, and email address. Kindly provide details of your issue. Please note that FanDuel does not specify the expected response time.