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Over the last few months, Michigan has witnessed the introduction of a novel online casino and sportsbook application, alongside the state’s third online poker platform.
New customers have faced various technical issues with every launch, causing inconvenience. The latest problem occurred when a software glitch hindered players on the recently introduced Eagle Casino & Sports app from withdrawing funds.
To what extent should operators and their software be ready to gain approval from the Michigan Gaming Control Board?
In truth, these licensees must go through numerous steps to obtain approval before they can start accepting your money and placing your bets.
How do I know my money is safe at online casinos and sportsbooks?
When it comes to your financial information, safety and security are arguably the most crucial elements of any platform.
All platforms require verification, although they offer distinct options for withdrawing and depositing funds.
How do operators make sure their funding system will work?
In order to test their funding system, every new operator is permitted to establish test accounts. However, it is mandatory for these test accounts to disclose their findings to the Michigan Gaming Control Board in order to obtain licensing.
Why is it harder to withdraw from my account than deposit?
To ensure the security of account holders, the number of available options for withdrawing funds may be limited compared to depositing. These measures are put in place to verify the user’s identity and ensure that the funds are being accessed by the rightful owner. Any additional steps or requirements are simply meant to confirm that you, as the account holder, are the one withdrawing the funds.
What should I do if I can’t get my funds?
Every operator assigns employees to ensure that their funding system operators are functioning correctly. Previous experiences have shown that technical glitches have caused issues for certain users.
If you encounter difficulties while trying to withdraw funds from your account, reach out to the operator and make them aware of the issue. In the event that the operator fails to address the problem adequately, you have the option to contact the MGCB and file a complaint.
In order to safeguard the interests of Michigan gamblers and maintain the integrity of the gaming industry, the MGCB exercises regulatory control over all operators. It is crucial to note that if you opt for offshore operators who are beyond the jurisdiction of the MGCB, there is no guarantee that your funding concerns will be adequately addressed.
How is fairness ensured at online casinos?
In addition to financial considerations, users desire assurance that the game they are engaged in adheres to the standards expected of brick-and-mortar casinos, ensuring fairness and credibility.
How is the fairness ensured before launch?
As mentioned earlier, operators have the permission to establish test accounts before the launch. The primary purpose of these test accounts is to verify the complete functionality of the platform, including the games that are made available.
All games, including live-dealer games, must adhere to the identical standards and regulations imposed on retail locations and dealers.
Once launched, how is fairness ensured?
An impartial evaluation of the product by a certified professional must be conducted by operators and providers within 90 days of commencing operations, in order to guarantee the platform’s integrity and security.
The purpose of these reviews is to comprehensively evaluate the product, highlighting any weaknesses, including the possibility of system crashes during gameplay.
The MGCB requires the submission of that review as well.
How often do assessments occur after launch?
After the initial assessment following the 90-day period, subsequent assessments should take place on an annual basis.
A guide to any other concerns
You may still have numerous inquiries regarding operators and licensing.
If you are looking for additional information or desire to explore the extensive technical and legal terminology, the MGCB is here to assist you.
For a comprehensive understanding of all the necessary information, refer to the Internet Sports Betting Rules and Internet Gaming Rules available on the MGCB website. These rules provide a detailed legal overview.
The MGCB website also outlines the essential framework required by every online gambling brand concerning:
If you believe that an operator is infringing upon your rights or failing to resolve an issue related to their product, please reach out to the MGCB with a formal complaint.
